BSA mail misses

THE Building Services Authority has sent dozens of letters to the director of collapsed company Coral Coast Homes - but John Biles has never opened any of them.

The correspondence has ended up in the letterbox of tradesman Chris Tribuil, who lives in a house he bought from Mr Biles more than a year ago.

"In the past two days, we've received 14 letters from the BSA for Coral Coast Homes," Mr Tribuil said.

"We've been telling them for 14 months that this is not his address and still they keep coming."

Mr Tribuil said he was concerned that former clients of the company may be left out of pocket by the BSA's costly mistake.

"It shows the BSA is not doing what they should, they are doing no service to clients," he said.

"It just re-affirms that the BSA is a toothless tiger."

BSA general manager Ian Jennings said the address in question was given to the BSA by the director of Coral Coast Homes Pty Ltd, and no change of address had been notified by Mr Biles.

He said the BSA would no longer send mail to Mr Tribuil's address.

"In certain circumstances, BSA must send mail to all known addresses of people we are investigating," Mr Jennings said.

He said despite numerous attempts, the BSA had not been able to contact the company's director since May, although investigations into his actions were continuing.

"It is a requirement under legislation that company directors must notify the BSA of a change of address, and verify the change with proof, such as a current rates notice," he said.

Mr Jennings said the mis-directed mail would not impact on any customer insurance claims, with 15 claims received and three approved for insurance pay-outs.

"All claims are progressing well and the BSA anticipates total claims to be approximately $1.5 million."

He said the investigation into the company's accountant was ongoing and would take considerable time.